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Billing Transparency

Refund Policy

Last Updated: August 19, 2025

Fitrs Global Health Tech (“we”, “us”, or “our”) offers access to a cross-platform health and fitness web application available at https://fitrs.app (the “Product”).

1. Refund Eligibility & Access Issues

You are eligible for a refund only if you have completed a valid payment and have not received access to the Product as a result (an “Access Issue”).

If you experience an Access Issue, please contact our support team immediately at [email protected]. We will take all reasonable technical steps to resolve the issue within 14 (fourteen) business days from the moment you notify us. If we are unable to resolve the issue within this period, we will issue a full refund.

Refunds will be processed via the same payment method you used when making the original purchase, and in accordance with the procedures of the third-party payment processor involved in the transaction.

2. Non-Refundable Cases

Please note that no refunds will be issued in the following cases:

  • You were unable to use the Product for reasons beyond our control (such as device incompatibility, third-party internet outages, or browser adblocker conflicts).
  • You did not access or log into any portion of the Product’s paid features after access was successfully provided.
  • You failed to start, complete, or follow the workout or meal courses included in your access.
  • You changed your mind, forgot about an active recurring subscription, or decided you no longer desire personal fitness coaching.

By completing a transaction, you acknowledge and agree that you are granted the immediate right to use the Product’s functionality at any time, in any manner, as permitted by our Terms of Use. We are not responsible for how often or in what way you choose to interact with the Product.

3. Voluntary Termination & Cancellations

If you decide to terminate the Terms of Use or cancel your subscription voluntarily, any payments already made remain non-refundable. Your cancellation will prevent any future billing cycles from charging your card.

If we terminate your access due to a violation of our Terms of Use, any payments you have made will also be non-refundable.

4. Service Discontinuation by Provider

If we choose to permanently discontinue the Product or terminate the Terms of Use for reasons unrelated to any fault or breach on your part, you will receive a proportional refund based on the number of unused prepaid days remaining in your active period.

5. How to Submit a Refund Claim

To submit a claim under this policy, email [email protected] with:

  • Your registered account email address
  • The date and amount of the transaction
  • A description of the technical Access Issue encountered